About this topic
Digitalization has altered the ways governments work in many ways, including how they interact with the citizens they serve.
Through digital identity systems, cloud computing, AI and other technologies governments deliver services, share information, and engage with citizens. E-government and government-to-citizen services (G2C) have the potential to reduce bureaucracy, improve service quality, and foster more inclusive governance—but these benefits depend on reliable infrastructure, digital literacy, and strong data protection measures.
