Case Study or Brief
Primer on Conversational Interfaces
An Exploration into Financial Services in Emerging Markets
With the support of
Much has been written about conversational interfaces: from the descriptive of what they are, to the practical on how to build them, to the theoretical on how people will rely on conversational interfaces in the future. This primer guides readers through different terms and concepts associated with conversational interfaces, using explanations and illustrations. By doing so, it provides a common foundation enabling the development community of practice to relate to analysis of emerging market financial service conversational interfaces.
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