WITH THE SUPPORT OF
IN PARTNERSHIP WITH
The Identities Project was initiated to address growing concerns about top-down identity systems and the limited understanding of how they were perceived and used, particularly among lower-income populations in India.
The project sought to explore user experiences of digital identity through user-centered research, with a focus on capturing how individuals navigated the benefits and challenges of these systems in their everyday lives. Rather than attempting to provide a comprehensive account of all identity systems in India, the project emphasized individual perspectives and lived experiences. Insights from these contexts were shared through a series of articles, essays, and videos designed to spark wider conversation.
The findings highlighted that identity technologies are highly contextual, subjective, and deeply tied to the realities of their users. By foregrounding these voices, the project underscored the importance of embedding user needs and experiences into the design of digital identity systems—ensuring that such technologies empower individuals and make their lives easier rather than more complicated.
